T&Cs

All purchases will be posted using Royal Mail's 2nd class signed for delivery service. We charge a flat rate for postage of £2 per order. We aim to post purchases within 1-2 working days. We will endeavor to let our customers know if posting times may be longer due to holidays or emergencies via the website and social media. We aim to use eco-friendly recycled and recyclable packaging wherever possible.

For up to date news about Little Green Narwhal and Bumble Bees, please like and follow us on Facebook!

Terms

Please read my T&C’s carefully before purchasing, by purchasing with Little Green Narwhal you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Little Green Narwhal owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Little Green Narwhal website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Little Green Narwhal you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment

PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase. Bumble Bees (our sister company) also accepts direct checkout on Etsy.

Please ensure the address stated on your PayPal account is the address you’d like your order delivered to as we cannot accept responsibility if we are given the wrong address.

All product prices and delivery charges are shown in UK pounds sterling.

Any contract for purchases made through the website will be with Little Green Narwhal. Little Green Narwhal must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

You will be advised on an estimated dispatch date upon placing your order, please allow up to 7 days for your order to be shipped for stock items. Please allow up to 4 weeks for custom items.

Postage for all orders is charged at £2 per order. Items will be posted via Royal Mail 2nd Class Signed For. A postal method upgrade is available at a surcharge if we are contacted in advance of the purchase.

It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.

Should your order not arrive, please contact Little Green Narwhal, a full refund or a replacement will be offered once 15 days has elapsed. This is due to Royal Mail policy on items classed as lost.

Returns

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

If you wish to return an item, please notify us in writing (email is fine). We will then process your return.

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Due to the sensitive nature of some of our items, returns are only accepted for items in an unused and unwashed condition.

Please note there will be no refunds on sale items – unless faulty.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.

Contact Details:

Little Green Narwhal

Address: 27, Copse Hill, Leybourne, Kent. ME19 5QR

Email Address: victoria@littlegreennarwhal.co.uk

Telephone Number:  07881862007

Last edited June 2015

 

Privacy Policy

At Little Green Narwhal, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time.

Little Green Narwhal’s Privacy Promise

Little Green Narwhal are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and develop our connection with you. We only share your personal data in accordance with the Data Protection Act 1998 and other appropriate laws. You may contact Little Green Narwhal at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.

Consent

Your usage of the Little Green Narwhal website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Your information

When you register on our website to purchase products, we ask for data such as your name, e-mail address, postal address, and contact details. Bumble Bees keeps a record of this information.

We keep a record of any orders you make from us so we can help to deal with any enquiries or problems you may have in the future, and also so we can ensure that any information that we send to you is appropriate.

We keep a record of any e-mail communication you send us, so we can track any problems or concerns you've had.

We'll also ask you questions at registration, and from time to time by email, this will give us data that can be used to improve your experience of shopping with Little Green Narwhal. You’re under no obligation at all to answer these questions, they’re all optional, but they will help us communicate more effectively with you.

If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.

How we use your personal data

All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. We are dedicated to using your personal data only for:

  1. Processing your orders correctly.
  2. Development and expansion of the business, including examination of customers' shopping behaviours, measurement of advertisements and product style preferences of our customers.
  3. Technical management of our website.
  4. Research.
  5. Providing you with information about the services we offer.
  6. Letting you know about offers and news.

 

How we protect data

You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment.

We do not store or process your card details ourselves, they are processed by Paypal. Please see Paypal’s privacy policy for their information on this matter.

How you can help us protect your data

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations - for example on message forums, through email, or in chat spaces - that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, or to see all the information we have about you, and to correct any inaccuracies, please write to us at: victoria@littlegreennarwhal.co.uk

Changes to privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Little Green Narwhal website.

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Bumble Bees using cookies for the purposes described below in order to provide you with a fully Little Green Narwhal Our cookie policy:

Please note: to make full use of the Little Green Narwhal website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.

  • Little Green Narwhal uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can't harm your computer.
  • The data we collect through these cookies is solely for the purpose of improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

Privacy Policy updated June 2015